Comcast Customer Service Representative
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Job Location: Alpharetta, GA
Work Shift: 4:00pm - 8:30pm (work 20 - 32 hours a week)
Compensation: The salary for this role is $10.15 per hour (Up to $2.90 per hour Commission)
Responsible for outbound telephone calls to residential or commercial customers for the purpose of prospecting leads/upgrading current customers, promoting products and services, and closing all sales from new sales to sales to existing customers.
Makes outbound calls to existing customers to sell products such as High Speed Internet, CDV, or Video service as well as displays a strong on focus on goal achievement and results.- Generates prospective customers through cold calling and closes sales generated by cold calling by displaying excellent verbal and written skills.- Qualifies and follows up with sales leads.- Keeps up-to-date with industry knowledge, as well as the competitive posture of the Company. Maintains a thorough knowledge of Company products/services.- Informs customers of new services available.- Contacts customers to check quality of services, to discuss past due bills, or to verify installation dates.- Demonstrates strong influencing skills with customers, influencing them to purchase products and services.- Manages customer interactions by resolving issues and managing communication.- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.- Other duties and responsibilities as assigned.
In additional to excellent compensation, Comcast offers excellent benefits. After 90 days of employment you are eligible for a full benefits package, to include; Medical, Dental, Vision, Disability, Life, etc. Also you would be eligible for FREE Comcast cable and internet, and discounted phone service and other Comcast Business Partner discounts. As well, after 6 months, you are eligible for the 401K program, to which they match 100% up to 6% and also tuition reimbursement of up to $5,750 annually
If offered this position, you would be required to pass a background check which includes criminal, education and work history, as well as a drug screen.
Contact Ron Bolden by email (firstname.lastname@example.org) followed up with a phone call (678-523-3740).